If you can't hear any audio from your Oculus Rift on-ear headphones, try these troubleshooting tips:. If the audio from your Oculus Rift on-ear headphones is distorted, try using the audio tool to make sure that the audio connector on the main strap is secure. You can find the audio tool in the accessories compartment of your Rift box.
If you're seeing a black screen in your Oculus Rift headset or the display you're using e. If you continue to experience problems, restart your computer and try again. Note : Some adapters might not be compatible or may cause performance issues. Looking for help with Rift S?
Oculus Rift troubleshooting: stuck at installation
Click here. If your Oculus Rift headset isn't connecting, try these troubleshooting tips:. If you're having trouble with setting up your Oculus Rift sensor tracking, try these troubleshooting tips:. Note : If you're using more than three sensors, your setup may not work with your PC or playing area.
We recommend using three sensors. If your Oculus Rift sensor isn't being recognised during the Oculus hardware and software setup on Windows 10, try adjusting the sensor during setup.
The sensor should now be recognised and you can continue with the Oculus setup. If you've tried these steps and your Oculus Rift sensor still isn't being recognised, try these troubleshooting steps. If you're having trouble with using your Touch controllers with your Oculus Rift, try these troubleshooting tips:.
If you're having trouble with setting up the Guardian using your Touch controllers with your Oculus Rift, reset your sensor tracking. If you continue to experience issues, try the following:. If there's something wrong with your Oculus Rift headset orientation, it might be because your sensors have moved. Try resetting your sensor tracking using the Oculus app on your PC.Setting up your headset is quicker and easier than ever before.
Download and install VR software to a wide range of desktops and laptops. Plug your headset into your PC to configure and customise with ease. Access and browse our top VR titles from your desktop, Oculus mobile app or while you're in virtual reality. Download the Oculus app on your mobile device.
Wirelessly connect your headset and phone to configure and start playing in VR. Browse our top VR titles and purchase them from the Oculus mobile app or while you're in virtual reality. Wirelessly connect your headset and phone to configure and start watching in VR. Plug your headset into your PC to configure external sensors and roomscale. Access and browse our top VR titles from your desktop or Oculus mobile app, or while you're in virtual reality.
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Additional details available here for Oculus Go and Oculus Quest. Log In or Sign Up. Get started in VR. Oculus Quest Download the Oculus app on your mobile device. Download Software. Oculus Go Download the Oculus app on your mobile device.
Oculus Rift Download and install VR software to a wide range of desktops and laptops. Additional details available here for Oculus Go and Oculus Quest 2 Oculus Rift S will require certain updates to be installed from time to time, including prior to first use.Learn more about the graphics cards the Rift S can support.
Learn more about the graphics cards the Rift supports. If you don't have enough USB 3. We recommend the following options:. Note : For these cards, use the latest ASMedia driver package. Note : For these cards, use the most recent drivers available from Microsoft and update to the most recent version of Windows. If your computer doesn't meet the minimum or recommended system specs:. Note : If you need help installing new components for your computer, try contacting a computer specialist.
If you aren't hearing audio in VR in a specific game or app in your Rift S, it may be due to a known issue with your computer's Windows operating system. Windows build and insider builds may block audio in certain Rift S experiences. Windows builds and prior are unaffected. Please keep an eye out for a Windows update soon that will resolve this issue. If your antivirus software is blocking you from downloading and installing content for your Oculus Rift S or Rift, try these troubleshooting tips:.
If your Oculus Rift S or Rift isn't detecting your graphics card, try these troubleshooting tips:. If the Windows operating system you're using can't run the game or app you've downloaded for your Oculus Rift S or Rift, you'll need to update your Windows OS in order to run the experience. Note : You can still choose to buy the game or app from the Oculus Store, but it won't run until you update your OS. If you see a headset sensor check error message during your Rift S initial setup, this may be due to a Windows camera privacy setting that allows you to control whether apps can use a camera connected to your computer.
By default, the camera privacy setting is set to On. If the camera privacy setting is set to Off, you will not be able to finish the Rift S setup. The Rift S requires camera access to function because Windows reads the built-in sensors in your Rift S as cameras.
The Rift S sensors capture the movement of your headset and Touch controllers, while also tracking and navigating the physical space around you to help keep you safe while you're in VR. If your camera privacy setting is set to Off, please change it to On to set up and use your Rift S.
To do this:. Open your Windows Settings. Click Privacy. Click Camera.
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Change your "Allow apps to access your camera" setting to On. Once you've updated your settings, unplug the headset cables from your computer and plug them back in to continue setting up your Rift S. If you're having issues or receiving an error while updating your Rift S controller firmware, try these troubleshooting tips:.
If you continue to experience problems with your Rift S controller firmware, contact Oculus Support directly. If you're having trouble with using your Touch controllers with your Oculus Rift S, try these troubleshooting tips:.You should be able now to manually force the latest firmware instead.
Reddit user kris33 seems to have discovered the URL of the firmware updates. These would normally be automatically downloaded by the Quest, but by manually downloading them you can flash them manually using a Windows PC. In the list, you should now see Developer Mode. Download the driver from Oculus.
When the download finishes, extract the zip file into a folder. ADB is the software which lets PCs transfer and install apps onto Android-based devices like Oculus standalone headsets. Where you see commands in bold in the following instructions, enter them in the command prompt and press enter:.
You may have to wait quite some time for the update to complete, depending on your USB cable. When the update is fully done, give the Quest a few minutes to be fully ready. Then restart the headset by putting it on your head, holding down the power button, and selecting Restart.
Your Quest should now be at version 12, allowing you to use features such as controller-free Hand Tracking. Facebook clarified its process for updating Oculus Quest to the latest software version. Facebook representatives…. He comes from a Software Engineering background, but now writes for UploadVR, primarily about the technology behind VR hardware and software.
He believes that VR will one day become a mainstream technology that will fundamentally transform society.
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We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. Necessary Always Enabled. Non-necessary Non-necessary.Before you set up your Oculus Rift or Rift S, check to make sure that the following things are up to date:.
Graphics drivers enable your graphics card hardware to communicate with your computer. Staying up to date with the latest drivers available for your graphics card is needed for a smooth experience with Oculus Rift or Rift S. Occasionally, you may need to repair or uninstall and reinstall your graphics drivers to resolve a driver-related issue. There are two options for downloading and installing the latest drivers for your AMD graphics card:.
If you've completed the steps above and continue to experience issues, please collect logs and contact Customer Support. Staying up to date with the latest drivers enables a smooth experience with Oculus Rift or Rift S. Occasionally, you may need to repair or uninstall and reinstall your USB drivers to resolve a driver-related issue. USB driver updates should be included with Windows updates. If you're having a problem with your USB drivers, check to make sure that you're running the most up-to-date version of Windows.
If this doesn't solve the problem, you can also install updates directly from your manufacturer's website:. Before you set up your Oculus Rift or Rift S, check to make sure that the following things are up to date: Graphics Card Graphics drivers enable your graphics card hardware to communicate with your computer.
Select Information in the menu. Select Software Update. Select Check for updates now. Download and install the latest graphics card drivers bit drivers are required. Select a clean driver installation. If you can't see this option, it is typically found as an advanced or custom option selected during the installation instruction. Locate the graphics drivers for your system.
Select Uninstall and follow the on-screen instructions. Once you've uninstalled your graphics driver, restart your PC. Run the driver executable you previously downloaded and follow the on-screen instructions to reinstall. Was this answer helpful?I was trying to update The Unspoken. It was able to download the update and I granted permission to finish the installation. One of the suggestions was to check my hard drive for errors using chkdsk check disk. Reinstall as Admin The other possible solution that I found is to reinstall the game with administrator privileges.
Here are the steps:. Go to Control Panel. Select your account then change account type to Admin. Launch Oculus Home again, and reinstall the app. It should be in the Library under Uninstalled. Or you can search for it again on the Store. This second method worked for me. If you ever get stuck like I did, I hope one of these two methods works for you!
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Over subscribers! Email Address. Mic Ty. Add Comment. Twitter Facebook Google Plus. Tags oculus rift rift troubleshooting. You may also like. Excalibur: a camera rig for Sony A7S and other full frame cameras 6, Views.New to the forums? Click here to read the "How To" Guide. Click here to go to the Developer Forums. RichHoldsworth Posts: 2. May in Oculus Quest. I've tried two devices now, on two networks. Both have got stuck downloading the device update during setup.
The blue progress bar almost reaches the end but then it just stops. Anyone else experienced this? Any solution? I've tried rebooting, it just goes back to the downloading update screen Tagged: update. Techy Posts: 6, Volunteer Moderator.
May edited May What phones are you using? Android or iPhone? Is the IOS above 10 on the apple and is the android above 6. Bit more info fella.
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head. May Running Android Pie. Pixel 2. I really don't think it's anything to do with the phone.
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The problem is on device. As soon as it learned my WiFi it started the download and then just hangs. The blue bar never fills. Same here. But I think it is while the setup procress. That means the headset is updating infos while the setup. Just go through it to the end on your phone.
Same here, it's been stuck with the updating screen for ever.